Shipping and Return Policies
Frame / Mechanism Return Policy:
- Contact Murphy Bed Depot for return code, before proceeding.
- Any credit to Buyer will be made only after product is received back to Murphy Bed Depot and inspected and found in to be in the same condition as received.
- Buyer will be responsible for any return shipping and re-crating charges.
- Credit to buyer will be less 25% restocking fee on any returned items.
- All returns must be made within 14 days of receipt.
- Toll Free: 866-844-9255 - Fax: 904-823-9281
Cabinet Order Cancellation Policy:
- Any cancellations must be made within 7 days of placing an order.
- No returns are accepted on cabinets, as they are made-to-order.
- At the time of cancellation, credit to the buyer will be less 25% restocking fee.
- Toll Free 866-844-9255 - Fax: 904-823-9281
Murphy Bed Depot makes every effort to ship frame and hardware orders within 2 business days. Allow an additional 2-10 days for transit time. Transit delays, following Murphy Bed Depot's handing off of the product to the carrier, do not negate Murphy Bed Depot's return policy. If, during a transit delay, a customer decides they no longer want the product, the customer will be responsible for return shipping charges and a restocking fee.
If, upon receipt of any Murphy Bed Depot shipment, any parts or hardware are damaged, missing, or defective, Murphy Bed Depot will replace the parts or hardware at no cost, to the original shipping address, if notified in writing within 7 business days of receipt (email is sufficient).
Murphy Bed Furniture Shipping:
Murphy Bed Depot offers free shipping and inside delivery to the 48 contiguous United States. Please call, email, or chat for a shipping quote to any location outside this area. Free shipping excludes Alaska, Hawaii, US Protectorates and remote or hard to reach areas. Some addresses are not covered by our carrier(s), due to narrow roads, dirt roads, steep roads or driveways, or other obstacles. Please notify Murphy Bed Depot in writing immediately upon purchase if you suspect this may be the case for your shipping address. If your shipping address falls under this category, we will offer free shipping to the carrier's nearest terminal.
Free shipping excludes most products not purchased directly through murphybeddepot.com.
Murphy Bed Depot carefully and thoroughly packages all shipments, surrounding your Murphy Bed Cabinet in wood or plywood, usually 3/4" thick. We ask that all recipients carefully inspect their package(s) upon arrival and note on the receipt of delivery "Possible Internal Damage" unless every part is inspected prior to signing. You must notify Murphy Bed Depot of any damage, in writing, within 7 days of receipt (email is sufficient).
Murphy Bed Depot's average production time for Murphy Bed Furniture is 3-4 weeks. Time in transit will add another 2-10 days.
Our carriers offer inside delivery, which is described as delivery, via Pallet Jack only, to the first covered area. If your first covered area is up or down a steep driveway, has unpaved access, etc., inside delivery will not be possible. For Inside Delivery of your Wall Bed Furniture to be accomplished, a driver must be able to push or pull the pallet jack, loaded with a pallet weighing up to 1300 lbs., into the covered area.
Please note that for any and all made-to-order products, the shipping estimate is not a guaranteed shipment date. While we do all we can to ship within the usual timeline estimated, manufacturing delays occasionally occur, leading to longer lead times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.