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Shipping & Returns

FRAME/MECHANISM RETURN POLICY:

  • CONTACT US for return code, before proceeding.
  • Any credit to Buyer will be made only after product is received back to Murphy Bed Depot and inspected and found in to be in the same condition as received.
  • Buyer will be responsible for any return shipping and re-crating charges.
  • Credit to buyer will be less 25% restocking fee on any returned items.
  • All returns must be made within 14 days of receipt.
  • Toll Free: 866-844-9255 - Fax: 904-823-9281

CABINET ORDER CANCELLATION POLICY:

  • Any cancellations must be made within 7 days of placing an order.
  • No returns are accepted on cabinets, as they are made-to-order.
  • At the time of cancellation, credit to the buyer will be less 25% restocking fee.
  • Toll Free 866-844-9255 - Fax: 904-823-9281

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that for any and all made-to-order products, the shipping estimate is not a guaranteed shipment date. While we do all we can to ship within the usual timeline estimated, manufacturing delays occasionally occur, leading to longer lead times.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.