Murphy Bed Depot is a small, family-owned and family-run business in St Augustine, FL. We love helping and serving our customers to the best of our abilities. This page is one effort to address and/or prevent misunderstandings, assumptions, and mistakes.
Murphy Bed Depot makes every effort to ship frame and hardware orders within 2 business days. Allow an additional 2-10 days for transit time. Transit delays, following Murphy Bed Depot's handing off of the product to the carrier, do not negate Murphy Bed Depot's return policy. If, during a transit delay, a customer decides they no longer want the product, the customer will be responsible for return shipping charges and a restocking fee.
If, upon receipt of any Murphy Bed Depot shipment, any parts or hardware are damaged, missing, or defective, Murphy Bed Depot will replace the parts or hardware at no cost, to the original shipping address, if notified in writing within 7 business days of receipt (email is sufficient).
Murphy Bed Depot offers free shipping to the 48 contiguous United States.
Free shipping excludes Alaska, Hawaii, US Protectorates and remote or hard to reach areas.
Some addresses are not covered by our carrier(s), due to narrow roads, dirt roads, steep roads or driveways, or other obstacles. Please notify Murphy Bed Depot in writing immediately upon purchase if you suspect this may be the case for your shipping address. If your shipping address falls under this category, we will offer free shipping to the carrier's nearest terminal.
Please call, email, or chat for a shipping quote to any location outside the 48 contiguous United States.
Free shipping excludes most products not purchased directly through murphybeddepot.com.
Murphy Bed Depot carefully and thoroughly packages all shipments, surrounding your Murphy Bed Cabinet in wood or plywood, usually 3/4" thick. We ask that all recipients carefully inspect their package(s) upon arrival and note on the receipt of delivery "Possible Internal Damage" unless every part is inspected prior to signing. You must notify Murphy Bed Depot of any damage, in writing, within 7 days of receipt (email is sufficient).
Murphy Bed Depot's average production time for Murphy Bed Furniture that does not include a Sofa is 3-5 weeks. When an order includes a Sofa, average production time is 7-9 weeks. Time in transit will add another 2-10 days.
Please note that the shipping estimate is not a guaranteed shipment date. While we do all we can to ship within the usual timeline estimated, various types of delays occasionally occur, leading to longer lead times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.