GROUND SHIPPING:

Murphy Bed Depot makes every effort to ship frame and hardware orders within 2 business days. Allow an additional 2-10 days for transit time. Transit delays, following Murphy Bed Depot's handing off of the product to the carrier, do not negate Murphy Bed Depot's return policy. If, during a transit delay, a customer decides they no longer want the product, the customer will be responsible for return shipping charges and a restocking fee. 

If, upon receipt of any Murphy Bed Depot shipment, any parts or hardware are damaged, missing, or defective, Murphy Bed Depot will replace the parts or hardware at no cost, to the original shipping address, if notified in writing within 7 business days of receipt (email is sufficient).

Frame / Mechanism Return Policy:

• Contact Murphy Bed Depot for return code, before proceeding.
• Any credit to Buyer will be made only after product is received back to Murphy Bed Depot and inspected and found in to be in the same condition as received.
• Buyer will be responsible for any return shipping and re-crating charges.
• Credit to buyer will be less 25% restocking fee on any returned items.
• All returns must be made within 14 days of receipt.
• Toll Free: 904-823-9255 - Fax: 904-823-9281